FAQs
How Do I Place My Order?
Placing an order at Oklisea Store is simple and easy. Just select your preferred charm or handmade product on the product page, click the “Add To Cart” button, and follow the straightforward steps to complete your purchase.
Once your order is confirmed, we’ll start preparing it and notify you when it’s ready to ship!
How Long Will It Take to Ship My Order?
We aim to process and ship orders within 5 to 10 business days. For international orders, please allow an additional 1 to 2 weeks for transit.
My Tracking Number Isn’t Working
Tracking numbers can take 1-2 days to update in the shipping carrier’s system. Occasionally, delays or issues may arise. If your tracking number hasn’t updated within a few days, please reach out directly to the shipping carrier or contact our support team for further assistance.
I Need Help With a Late Order
If your order hasn’t arrived within 10 business days for domestic shipments or 20 business days for international shipments, please contact us, and we’ll be happy to assist with locating your package.
Payment
- What types of payments do you accept?
We accept Visa, Mastercard, and PayPal. - When will my card be charged?
Your card will be charged immediately after your order has been successfully placed.
How Secure Is My Personal Information?
Your privacy and security are a top priority at Oklisea Store. We follow the highest industry standards to protect your personal information during checkout and purchase.
All credit card information is encrypted using Secure Socket Layer (SSL) technology, ensuring your data is secure. Your payment details are only used for the transaction and are not stored afterwards.