Refund and Returns Policy

At Oklisea Store, we prioritize customer satisfaction and are committed to addressing any issues with your purchase. If you encounter a defective product, please email us at [email protected] for prompt assistance. If your item meets any of the conditions below, contact us immediately upon receipt.

We will either issue a refund or reprint your order at no additional cost in the following cases:

  • The product is flawed or defective.
  • Design error: The design differs from what is displayed on our site.
  • The product information (type, size) does not match your order.

How to Request a Refund

If you need to request a refund, please notify us within 14 days of receiving your item. Kindly provide the following information to [email protected]:

  • Order/Invoice ID
  • A picture of the item (in cases of wrong or damaged items)

Once your request is evaluated, it will be processed within 1-3 business days. If approved, the refund will be issued within 2-3 business days.

Returns

In cases of incorrect or defective items, no return is necessary. We will issue a refund promptly, which will be processed within 2-3 business days.

Refunds Will Not Be Processed In The Following Cases:

  • Your order did not arrive due to factors within your control (e.g., incorrect shipping address, failure to receive the delivery, not picking up the package as instructed).
  • Your order did not arrive due to circumstances outside our control (e.g., delays caused by customs, natural disasters, marked as “delivered” in the tracking system, or lost after being delivered to your mailbox).
  • The item received matches the description provided on our website.

Order Cancellation

Customers have 24 hours after placing an order to request a cancellation. Please note that a 10% management, processing, and transaction fee will be applied for cancellations.

After this 24-hour period, the item will be in production, and no further cancellations will be supported.

Refund Processing Times

  • For PayPal accounts: Refunds will be processed within 48 hours.
  • For credit card accounts: Refunds will take 10-14 business days, depending on your card issuing bank.

Exchanges

We do not offer exchanges or returns for incorrect sizes unless it is our fault for sending the wrong-size item. For other issues such as printing problems, we will handle them for you. Please contact us before attempting to return your item, and follow our instructions. Do not send your purchase back to us unless authorized.

Compensation

If compensation is required in the form of points or a coupon, this will be processed within 1-2 business days.

Repairs

For repairs, the process may take 7-14 business days, depending on the complexity.

Late or Missing Refunds

If you haven’t received your refund yet, follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company—it may take time before the refund is officially posted.
  3. Contact your bank—there is often some processing time before refunds are posted.

If you have followed these steps and still haven’t received your refund, please contact us at [email protected].